Privacy Policy
Effective date: October 8, 2023
We take your privacy seriously. Please read the following to learn more about our Privacy Policy.
I. WHAT DOES THIS PRIVACY POLICY COVER?
This Privacy Policy (“Policy”) explains our policy regarding the collection, use, disclosure and transfer of your information by Bambu AI and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the "Company"), which operates various websites, including sub-sites, platforms, applications, web platforms and other platforms (collectively referred to as “Sites”) for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the "Services").
Please read this Privacy Policy along with the Terms of Use linked separately to this website. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use. This Privacy Policy is applicable to persons who access, browse or use the Services (“User”). For the purpose of this Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Company.
As noted in the Terms of Use, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us at info@bambuai.com.
As we update, improve, and expand the Services, this Policy may change, so please refer back to it periodically. By accessing and using the Sites or otherwise using the Services, you consent to the collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide.
We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, and to analyze how you use the Services. In certain cases, we may share some Personal Information with third parties, but only as described in this document.
The Company respects the privacy of the Users of the Services and is committed to protect it in all respects. The information about the User as collected by the Company is: (a) information supplied by Users and (b) information automatically tracked while navigation (collectively referred to as “Information”).
II. WHAT INFORMATION DO WE COLLECT?
1. Information You Provide to Us.
Registration Data:
We collect information that you provide to us when you use the App, including intake information. We also collect information automatically as you use the App, such as usage data and device information. The inputs you provide in conversation are collected and sent to Bambu AI's servers and to OpenAI in order to create generative AI outputs, but as stated in the data retention section below, this data is not retained. Any voice inputs you provide via the microphone input are sent to a third party speech-to-text provider, Deepgram, in order to generate text for use in advancing conversations. Their data retention and privacy policy can be found here: (https://deepgram.com/privacy/)
Permissions that we need:
Within the application, we ask for your consent to receive notifications from Willow. By giving consent, you are allowing us to send occasional notifications to your phone number, based on the state of your account or activity.
2. Information Collected Automatically.
When you make an account, we collect your device ID and device type. We may collect de-identified information about your habits and patterns on the Willow app. We collect such information so that we can better understand how to update our app in a way that benefits you. For example, this data can tell us how often users engage with a particular feature of the Services, and we can apply that knowledge to make our features better serve as many users as possible. We may also use this data to customize your experience, based on your usage patterns.We may ask for your permission to communicate with you directly to ask questions about your user experience. You can refuse our permission to ask you questions, and you are also not required to answer any questions.
III. HOW IS THIS INFORMATION AND DATA USED?
We use the information we collect to:
- Generate text transcripts of voice input
- Generate generative AI outputs
- Test text for conversational safety
- Provide, maintain, and improve the App and its features
- Analyze and understand how the App is used
- Communicate with you about the App, including updates and support
- Detect, prevent, and address technical issues and security risks
IV. WHEN WOULD THIS DATA BE SHARED?
We do not rent or sell your Personal Information in a personally identifiable form to anyone, provided certain Personal Information may be transferred in connection with business transfers, as described below. We may share your Personal Information with third parties only as described in this section:
Third-Party Service Providers: Bambu AI is committed to keeping your information from third parties when possible. However, due to our early stage of application development, we employ other companies and individuals to perform certain functions on our behalf. We are working on building our own resources for such functions. In the meantime, here is a list of our providers and their functions for your reference:
All Application Data (such as User Submissions, Personal Information, and any other Content associated with the Services) is stored in Firebase Google Cloud, which also helps us to improve the reliability and stability of our app, as well as other analytics platforms (CleverTap, MixPanel, Amplitude, and AppsFlyer) to help us better understand how our users interact with our Services, so we can make the experience better.Some recent data remains in cache, which will be hosted on Amazon Web Services.
These third party service providers must process your information in accordance with this Privacy Notice and as permitted by applicable data protection law.
The Company shares your Information with any third party without obtaining the prior consent of the User in the following limited circumstances:
a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including but not limited to cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
b) The Company proposes to share such Information to conduct its business and to share such Information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such Information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
c) We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Bambu AI, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
V. IS PERSONAL DATA TRANSFERRED TO THIRD COUNTRIES?
The information we collect about you, in certain cases is transferred to the servers hosted in third countries, by the third parties engaged by us.
Some countries that are not members of the European Economic Area (EEA) are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, including by ensuring that the recipient is bound by relevant data protection contractual clauses, to protect your personal data.
VI. WHAT SHOULD I KNOW ABOUT DATA RETENTION AND SECURITY?
The deliberate use and retention of your information off of your device lasts only as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. Conversation data, intake data, and various derived data are stored persistently on your mobile device(s) and can be deleted at any time by de-installing the app. Except as explicitly noted in this PRIVACY POLICY, your conversations with the Willow AI, in part or in whole, are not stored persistently outside of your device(s). The lifetime of your data on the Bambu AI servers depends on many factors, but except as required by law or with your consent, no effort is made to retain this data.
VII. WHAT ELSE SHOULD I BE AWARE OF?
In order for Willow to engage in conversation, information has to be sent to our servers and then to OpenAI's servers for AI processing. Our servers do not deliberately retain any of your conversational information longer than the time required to process the response. OpenAI has their own policies regarding data retention. (https://openai.com/policies/api-data-usage-policies) Bambu AI, Inc. does not give OpenAI permission to use your data for their purposes.
VIII. HOW DO I ACCESS, CORRECT, OR DELETE MY PERSONAL INFORMATION?
Access: You may request that we confirm whether or not we are processing your Personal Data. If we are, you may request a copy of your Personal Data, which we will provide free of charge, together with information about the processing, such as the purposes of the processing and the categories of Personal Data concerned. This can be requested through emailing info@bambuai.com with SUBJECT: PERSONAL DATA REQUEST. However, this is not an absolute right and the interests of other individuals may restrict your right of access. We may decline or charge a reasonable administrative cost for requests which are excessive, particularly if repetitive.
Rectification: You may edit some of your Personal Data when you have access to do so. You may also ask us to change, update or fix your Personal Data in certain cases, particularly if it’s inaccurate.
Erasure: You may request the erasure of your Personal Data.
Restrict Processing: You may ask us to restrict the processing of your Personal Data under certain circumstances, such as if your Personal Data is inaccurate or unlawfully held.
Data portability: You may ask for a copy of the Personal Data you provided to us in a structured, commonly used and machine-readable format and you may have the right to transmit this data to another entity.
Object: You may object to the processing of your Personal Data on grounds relating to your particular situation under certain circumstances, for example for direct marketing. If you have a right to object and you exercise this right, your Personal Data will no longer be processed for such purposes by us, unless there are overriding compelling legitimate grounds for the processing or as otherwise provided under applicable law.
VII. HOW DO YOU PROTECT MY PERSONAL INFORMATION?
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on Bambu AI is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure.
Changes to privacy notice:
As we improve our Services in the future, we may need to change this Privacy Policy. If this policy changes, we will alert you to such changes by placing a notice on the Services and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.
Mechanism to withdraw consent:
You can request Bambu AI to delete your information. In some cases, we may however retain information for a limited period for legitimate business or legal purposes.
VIII. CONTACT INFORMATION
If you have any questions or concerns about this Privacy Policy, please contact us using the "Report a Problem" feature in the App's main menu or by emailing us at the email address provided by choosing About in the main menu.
Data Protection Office:
The data controller for our services at Bambu AI has the business address of:
230 Emerystone Terrace
San Rafael, CA 94903
The data protection officer (DPO) appointed by Bambu AI is Andrew Leker who can be contacted at info@bambuai.com.If you have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please contact our Data Protection Officer.
Redressal Mechanism:
Any complaints, abuse, or concerns with regard to the use, processing, and disclosure of Information provided by you or breach of these terms should immediately be informed to the designated Grievance Officers as mentioned below, via in writing or through email signed with an electronic signature to info@bambuai.com or Andrew Leker ("Grievance Officer"):
Andrew Leker
Grievance Officer (www.bambuai.com)
230 Emerystone Terrace
San Rafael, CA 94903
We request you to please provide the following information in your complaint:
a) Identification of the information provided by you;
b) Clear statement as to whether the information is personal information or sensitive personal information;
c) Your address, telephone number or email address;
d) A statement that you have a good-faith belief that the information has been processed incorrectly or disclosed without authorization, as the case may be;
e) A statement, under penalty of perjury, that the information in the notice is accurate, and that the information being complained about belongs to you;
f) You may also contact us in case you have any questions / suggestions about the Policy using the contact information mentioned above.
The Company may reach out to you to confirm or discuss certain details about your complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
Thank you for reading our Privacy Policy.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@bambuai.com, and we will try to resolve your concerns.